Contents
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Introduction
This page contains an overview of possible error codes that may be display to end-users during usage of the BankID OpenID Connect provider. The document is intended for the development and support organizations of banks and merchants to help dealing with customer incidents.
The error codes are grouped according to their source of origin, and divided into a set of categories. Note that the collection of error codes presented by this service is a combination of
- special error coded associated to this OpenID Connect provider
- common BankID error codes originating in the common BankID components and infrastructure
Overview
Error codes are grouped according to their source of origin and/or type of error based on the first digit(s) of the error code.
| Prefix | Description |
|---|---|
| D or no prefix | Errors originating in the OIDC client or related to the OIDC platform in general |
| C | Errors related to BankID on mobile |
| X | Errors related to xID |
| S | Errors related to signing |
...
| Code | Category | Description | Action/solution |
|---|---|---|---|
| 4096 | 1_GEN | Unexpected script error | Contact BankID support at Vipps. |
| 4097 | 1_GEN | Occurs if phone number or birthdate is unexpectedly missing after input validation before initializing SIGNBIM. | Invalid phone number or birthdate. If the problem persists, contact BankID support at Vipps. |
| 4098 | 1_GEN | No IDP has been selected for mobile (BIM/SIGNBIM) | Contact BankID support at Vipps. |
| 4099 | 1_GEN | Invalid IDP selected for mobile (BIM/SIGNBIM) | Contact BankID support at Vipps. |
| 4100 | 1_GEN | Method selected, but the IDP argument is missing | Contact BankID support at Vipps. |
| 4101 | 1_GEN | Failed to get session when handling error from IDP during initialization | Contact BankID support at Vipps. |
| 12288 | 1_GEN | BID helper did not load | Problem loading BankID client. Contact BankID support at Vipps. |
| 12289 | 1_GEN | BID callback gave error | Problem with BankID client. Contact BankID support at Vipps. |
| 12290 | 1_GEN | BID callback missing result | Problem with BankID client. Contact BankID support at Vipps. |
| 12291 | 1_GEN | BID callback status error | Problem with BankID client. Contact BankID support at Vipps. |
| 12292 | 1_GEN | BID helper did not load within a reasonable time | Problem with BankID client. Contact BankID support at Vipps. |
| 14003 | 2_API | Composite-idp could not communicate with SDM server | Problem with BankID client. Contact BankID support at Vipps. |
| 4096 | 9_CAS | Generic error | Contact BankID support at Vipps. |
| 4097 | 9_CAS | Could not open set cookie window from iframe | Contact BankID support at Vipps. |
| 4098 | 9_CAS | Could not set cookie in set cookie window | Contact BankID support at Vipps. |
| 4099 | 9_CAS | Sending event log took to long (never sent to server) | Contact BankID support at Vipps. |
| 4100 | 9_CAS | User exists client without finishing session | Contact BankID support at Vipps. |
| 4101 | 9_CAS | Set Cookie Window is opened and it's not in correct state | Contact BankID support at Vipps. |
D - errors related to OIDC
| Code | Category | Description | Action/solution |
|---|---|---|---|
| D010 | 1_GEN | API request api/session/{sid}/removeError failed - Likely communication error | Contact BankID support at Vipps. |
| D011 | 1_GEN | API request for generic IDP failed - Likely communication error | Problem connecting to identity provider. Try another authentication method or contact BankID support at Vipps. |
| D108 | 1_GEN | API request /api/session/{sid}/removeError returned error | Contact BankID support at Vipps. |
| D112 | 1_GEN | Generic IDP request returned error | Problem connecting to identity provider. Try another authentication method or contact BankID support at Vipps. |
| D103 | 2_API | API request /api/session/{sid} responded with error | Problem with user session. Contact Vipps BankID support. |
| D104 | 2_API | API request /api/bim/initialize responded with error | Problem with BankID on mobile. Contact Vipps BankID support. |
| D105 | 2_API | API request /api/bid/initialize responded with error | Problem with BankID. Contact Vipps BankID support. |
| D106 | 2_API | API request /api/bim/initialize returned error and /api/session/{sid} did not give errorCode | Problem with BankID on mobile. Contact Vipps BankID support. |
| D107 | 2_API | API request /api/bid/initialize returned error and /api/session/{sid} did not give errorCode | Problem with BankID. Contact Vipps BankID support. |
| D114 | 2_API | API request /api/signbim/initialize responded with error | Problem with signing on BankID on mobile. Contact Vipps BankID support. |
| D116 | 2_API | API request /api/signbim/initialize returned error and /api/session/{sid} did not give errorCode | Problem with singing on BankID on mobile. Contact Vipps BankID support. |
| D200 | 5_BIMREF | BIM polling timed out, answer was not received within the time frame given | BankID on mobile did not receive an answer in time. |
| D210 | 5_BIMREF | SIGNBIM polling timed out, answer was not received within the time frame given | Signing with BankID on mobile did not receive an answer in time. |
| D002 | 3_COM | API request /api/session failed - Likely communication error | Network error. Try again later or contact Vipps BankID support if the problem persists. |
| D003 | 3_COM | API request /api/bim/initialize failed - Likely communication error | Network error. Try again later or contact Vipps BankID support if the problem persists. |
| D004 | 3_COM | Both api/bim/initialize and api/session/{sid} failed - Likely communication error | Network error. Try again later or contact Vipps BankID support if the problem persists. |
| D007 | 3_COM | API request api/bid/initialize failed - Likely communication error | Network error. Try again later or contact Vipps BankID support if the problem persists. |
| D008 | 3_COM | API request api/cancelAuth failed - Likely communication error | Network error. Try again later or contact Vipps BankID support if the problem persists. |
| D009 | 3_COM | API request api/bid/initialize and api/session/{sid} failed - Likely communication error | Network error. Try again later or contact Vipps BankID support if the problem persists. |
| D013 | 3_COM | API request /api/signbim/initialize failed - Likely communication error | Network error. Try again later or contact Vipps BankID support if the problem persists. |
| D014 | 3_COM | Both api/signbim/initialize and api/session/{sid} failed - Likely communication error | Network error. Try again later or contact Vipps BankID support if the problem persists. |
| D000 | 6_UNREC | No legal action provided from composite-idp | Contact Vipps BankID support. |
| D005 | 6_UNREC | API request /api/bim/cancel failed | Error while user tried to cancel session. |
| D015 | 6_UNREC | API request /api/signbim/cancel failed | Error while user tried to cancel session. |
| D109 | 6_UNREC | API request /api/bim/cancel responded with error | Error while user tried to cancel session. |
| D119 | 6_UNREC | API request /api/signbim/cancel responded with error | Error while user tried to cancel session. |
| D001 | 7_SKIP | Session could not be found by composite-idp | Problem with authentication session. Session aborted. |
| D300 | 7_SKIP | No sid provided from composite-idp | Session not found. |
...
| Code | Category | Description |
|---|---|---|
| C293 | 4_BIMIN | Another BankID on Mobile session has already started towards the same phone number. |
| C131 | 4_BIMIN | A process is already running at this telephone number. |
| C302 | 5_BIMREF | Timeout from the mobile service provider. |
| C* | 1_GEN | Any other BIM related error. |
...
| Code | Category | Description | Action/solution |
|---|---|---|---|
| X100 | 8_XID | Communication problem towards xID core | Communication problem towards xID service. Contact Vipps BankID support. |
| X102 | 8_XID | xID session was terminated | Problem with xID session. Try again or if the problem persists contact Vipps BankID support. |