Errors codes for supplementary BankID Services are grouped according to their source of origin and/or type of error based on the two first digits of the error code.

4xxx Errors concerning the legacy set of test tools, including the Java-based Test your BankID, Test your PC, Display your certificate, Signed document reader, Test your Mobile BankID, Show your Mobile BankID and Test your BankID App

F1xx Errors related to internal affairs of the Services component itself

F2xx Errors related to the Check Mobile function

F3xx Errors regarding certificate and transaction counters

These error code ranges are further described in separate sections in the rest of this document.

Many of the errors experienced by end-users may be fixed by the end-users themselves or by the support provided by the banks/merchants. In other cases BankID support must be contacted in order to perform error investigation, see section 2.1 for details.

In cases where the error are caused by internal conditions in COI neither the end-user nor bank support are able to resolve the issue at hand. Errors of this kind and not explicitly listed in the following subsection.

Hence, any error code that the reader of this document may face that is not explicitly listed in this document should be interpreted as "Internal error – must be investigated by Nets".

BankID support

If the support organization at banks/merchants are not able to resolve the issue at hand, or the error code displayed in the Client is not listed in this document, BankID support must be contacted.

Please gather as much information as possible and contact BankID support at support@bankid.no to raise an issue.

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