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Change password

  1. At startup the loading page dialog is presented.
  2. Next, a message is displayed saying that the user needs to complete a BankID authentication before being able to change the BankID password. Pressing the call-to-action button starts the authentication.
  3. D01 is the dialog where the user enters the User-ID.
  4. The user opens the menu and chooses "Cancel authentication". The C03 dialog is displayed, asking the user to confirm the cancellation of the identification process. Confirming the cancellation terminates the client.
  5. Selecting the "Back" button in C03 returns the user to the previous dialog.
  6. The user has entered a User-ID that is too short (less than 11 digits), and the E22 dialog is displayed.
  7. The user entered a User-ID and pressed the call-to-action button. The last used HA service will be used, unless in one of the following situations:
    1. If the user has a new HA service that is never used, a HA List will be presented.
    2. If user has both a PersonBankID and an EmployeeBankID – the user must select which BankID Type and a related HA service to be used in order to continue.
    3. If HA2 is selected, the dialog D07_ha will be displayed until the user interaction with the mobile device is finished.
    4. If BIM HA is selected and the user only has one BIM HA service, pressing the call-to-action button will cause the dialog D07 to be displayed until the user interaction with the mobile device is finished. The user can go back to choose another HA service (10).
    5. If BIM HA is selected and the user has multiple BIM HA services, the user will be prompted to enter his mobile phone number before the D07 dialog is displayed, until the user interaction with the mobile device is finished.
  8. If the end user has more than one HA service available and at least one of those have not been used, a HA List is provided to the user to choose from. The list is sorted:
    1. New HA service(s) are first in list
    2. HA service in user profile is second in list
    3. The rest of the HA service(s) are ordered by last used
  9. The user has selected a HA service in the list.
    1. If HA2 is selected, the dialog D07_ha will be displayed until the user interaction with the mobile device is finished.
    2. If BIM HA is selected and the user only has one BIM HA service, pressing the call-to-action button will cause the dialog D07 to be displayed until the user interaction with the mobile device is finished. The user can go back to choose another HA Service.
    3. If BIM HA is selected and the user has multiple BIM HA services, the user will be prompted to enter his mobile phone number before the D07 dialog is displayed, until the user interaction with the mobile device is finished.
  10. The user can go back to choose another HA service in the list from D03_b, D03_cr_e, D03_m, D03_n, D07_ha.
  11. The user selected "Cancel authentication" from the menu, and is displayed the C03 dialog.
  12. The user selected "Back" in the C03 dialog, and is returned to the previous dialog.
  13. If BIM HA is selected and the user only has one BIM HA service, pressing the call-to-action button will cause the dialog D07 to be displayed until the user interaction with the mobile device is finished. If the user has multiple BIM HA services, the user will be prompted to enter his mobile phone number before the D07 dialog is displayed.
  14. The user interaction with the mobile device is finished.
  15. Depending on the HA service selected by the user and the type of BankID in use, one of the listed dialogs will request the user to input his BankID password.
  16. Either the HA code or the User-ID is incorrect, and the user is returned to the initial step in the flow and displayed the E19_1 "Incorrect data entered" dialog.
  17. The user selected "Cancel authentication" from the menu, and is displayed the C03 dialog.
  18. The user selected "Back" in the C03 dialog, and is returned to the previous step in the dialog.
  19. The user entered an incorrect password, but the User-ID and HA code were correct.
  20. Renew. The "informUser" flag is set.
  21. The user pressed the Call-to-action button in i10.
  22. The user has entered User-ID, HA service and password correctly, and is taken to the D08 dialog.
  23. The users new password does not match the criteria, was not confirmed correctly, or is identical to the existing password.
  24. The user selected "Cancel authentication" from the menu, and is displayed the C03 dialog.
  25. The user selected "Back" in the C03 dialog, and is returned to the previous step in the dialog.
  26. The I03 dialog is displayed, confirming to the user that the password has been changed.
  27. The user is authenticated after a successful password change, and the client is terminated. Redirect to NextURL.
  28. The user cancelled the operation, and the client is terminated. Redirect to NextURL.